Glanbia Consumer Products, said to be the largest branded food supplier into the Irish grocery sector, and part of Glanbia, the global nutritional solutions and cheese group, has transformed its warehouse distribution following the implementation of a Heavey RF Group automated mobile voice technology €1m contract.
Glanbia Consumer Products produces household brands such as Avonmore, Premier, Yoplait, Kilmeaden, Snowcream, Petits Filous, and CMP. It currently employs just under 650 people at eight locations throughout Ireland and processes almost 300 million litres of milk annually. The business unit supplies over 4,000 customers with almost two million consumer packs a day.
Glanbia has implemented the Heavey RF VocalPoint automated voice solution across five of its consumer product sites including two milk manufacturing facilities and three food and milk/cream warehouses. Heavey RF also worked closely with Glanbia’s IT team to implement an interface to Glanbia’s SAP ERP software.
The installation has boosted productivity in one warehouse by up to 95 per cent. Stock picking accuracy improved in that same warehouse by 600 per cent, resulting in a reduction of credit claims by 45 per cent. Pick speed improved from 160 to 260 cases per hour.
“The Heavey RF VocalPoint voice implementation has had a direct impact on our bottom line,” comments John Mee, supply chain manager, Glanbia Consumer Products. “With the improved traceability, our customer approval ratings have soared.”