Altus Group is increasing its Spare Parts and Logistics department to support the company as business continues to grow throughout the UK and Ireland.
With Altus adding 15-20 new partners year-on-year since 2017, servicing these customers is of the utmost importance, the company said. Simon Richings, a professional with an employment history that includes extensive experience in customer service and issue management, has joined the team to make sure every customer receives an unrivalled customer service.
Dylan Jones, Altus Spares and Logistics Manager, said: “I am delighted to welcome Simon into the team. It comes at a perfect time as Altus is experiencing company growth.
“As a company that takes the long-term view, it is important for us that all the cogs in the wheel are turning together and every department is working to the best of its ability. The continued growth impacts the central processes that our office team support. Having more experienced hands to call on means that we can continue our forecast growth but still offer the rapid response and support our complex logistical projects require.
“I am sure that Simon will slot right in, and we will see the benefits immediately of our additional capacity for customers in the UK and Ireland alike.”
The Altus Spares and Logistics team includes employees with the knowledge and experience to drive forward an unrivalled service and optimal customer experience with a high fill rate.
Supply chain management and attention to detail have also never been more important. Projects which include purchases from global suppliers must be realised in the suggested timeline and with limited risk. Growing the department will ensure this is achieved.
“With operational processes and systems in place to futureproof the company’s growth, partners can not only purchase top quality equipment but also receive a fast and consistent service,” said Mr Jones. “With our strategy of making aftercare a priority, it is not surprising that the company continues to grow.”